How Can We Help?
Find answers to your questions and learn how to make the most of milni.
Quick Links
Getting Started
Phone OTP sign-in and biodata setup
Discovery & Visibility
Global, community, and private controls
Family & Contact
Co-search, share links, and WhatsApp consent
Safety & Privacy
Reports, blocks, and diagnostics opt-out
Troubleshooting
OTP, photos, and common portal issues
Contact Support
Get in touch with our team
Getting Started
How do I create an account?
Open /login, enter your name and phone number in E.164 format such as +14155550123, choose WhatsApp (default) or SMS, then enter the one-time verification code. There is no password and the current product runs as a web portal in your browser. WhatsApp OTP requires Twilio WhatsApp in Supabase; SMS uses the same Phone provider as a fallback.
What information do I need to provide?
Complete your biodata with required fields such as age, location, and profession, plus cultural details like religion, mother tongue, diet, hometown, education, family details, and partner preferences. You may upload up to five JPEG, PNG, or WebP photos. From My biodata you can download a printable biodata sheet or share a private expiring link. If you already created a WhatsApp biodata, use Import biodata on onboarding with your profile id or link; photos are not copied automatically and should be re-uploaded.
How does discovery work?
Discover shows profiles that match your visibility and community access. Use age, location, religion, language, education, and community filters. Save, mark interested, hide, or add private notes. There is no AI-ranked Premium feed in the current portal.
Can I use milni without family involvement?
Yes. Family linking and co-search are optional. You can discover and request contact on your own, then invite a parent or guardian later if you want help managing a shortlist.
Discovery, Visibility, Communities, and Matchmakers
How do profile visibility settings work?
In Visibility settings you can enable global discovery, enable selected communities independently, or leave every option off to keep your biodata private. Private profiles can still be shared through an expiring private biodata share link.
How do communities and invite links work?
Join a community with an invite code or link. New members complete biodata before joining. Verified matchmakers can create communities, share invite links, review roster metrics, remove members, and pause or reactivate a community.
How do I become a verified matchmaker?
Open Matchmaker in the portal, describe your community organizing experience, and optionally add a reference link. Applications move through pending, verified, or rejected states after staff review. Community creation stays unavailable until verification is approved.
What is a private biodata share link?
From Family, create a labeled link that expires in 1 to 30 days. The recipient must sign in to view the biodata. The link does not put your profile into discovery and can be revoked anytime.
Family Co-Search and WhatsApp Contact
What can a family collaborator do?
After accepting a family invite, a guardian can switch into the candidate’s shortlist context to save, hide, or note prospects. Guardians cannot send or respond to contact requests, and WhatsApp numbers never open from guardian context.
How do contact requests and WhatsApp work?
From your own search, open a member profile and request contact. If both people accept, milni can open WhatsApp using the consented phone number. You can decline or revoke access later. milni does not include in-app chat.
Where do notifications appear?
Contact, family, community, and matchmaker updates appear in the portal Notifications page. The portal listens for new notification rows in real time when your session is active, and still refreshes periodically as a fallback. You can open an item or mark all as read. Device push notifications are not part of the current web portal.
Safety & Privacy
How do you protect my privacy?
Phone OTP authentication, private photo storage with signed URLs, server-side visibility checks, and consent-gated WhatsApp access protect sensitive data. See the Privacy Policy for full details.
What should I do if I encounter inappropriate behavior?
Use Report & block from Requests or a member profile. This files a safety report and blocks the member on milni so they no longer appear in discovery or contact flows. If you already connected on WhatsApp, also block them in WhatsApp.
How do I turn off product diagnostics?
Open Visibility settings and check “Do not send product analytics or error diagnostics from this browser.” Browser Do Not Track is also respected. Diagnostics never include biodata, phone numbers, notes, member IDs, invite codes, or raw error messages.
How do I delete my account?
Email priyanka@milni.app to request account deletion. The portal currently supports sign-out and privacy controls; deletion is handled by the operations team after verification.
Troubleshooting
I did not receive my OTP code
Confirm the number is in E.164 format with country code, wait a minute, and request a new code. Try the other delivery channel (WhatsApp vs SMS) if one path fails. Codes expire quickly. If both fail, contact support with the exact number format you used.
My photos are not uploading
Use JPEG, PNG, or WebP files under the portal size limit, keep a stable connection, and try again. Photos are stored privately and shown through short-lived signed URLs.
I cannot join a community or family invite
Sign in first, complete biodata onboarding, then reopen the invite link. Pending invites are preserved through onboarding when possible.
I cannot sign in
milni uses phone OTP rather than passwords, so there is no password-reset flow. Request a fresh code or contact support if your number changed.